SMS support messaging: how we get consent

Last updated: August 10, 2026

This public page is GomezTek’s documented proof of how consumers (restaurant owners, operators, and other authorized contacts) consent to receive SMS support messages from GomezTek. It is intended for carriers, aggregators, and messaging partners that require a reachable, public description of the opt-in story.

Quick links: Program details · Age requirement · How people opt in · Website consent example · Opt out & help · Privacy · Contact

1. Age requirement and birthday verification

GomezTek services, including SMS support messaging from (888) 621-MESA, are available only to people who are 18 years of age or older. Minors are not permitted to create accounts, enroll for support SMS, or use this messaging program.

We verify age by collecting and checking the person’s date of birth (birthday) as part of signup, support enrollment, or website opt-in. If the date of birth shows the person is under 18, we deny the request, do not complete opt-in, and do not send support texts to that number for this program.

• Website and online forms: date of birth is required before SMS consent can be accepted.
• Account or support enrollment: birthday is collected and checked when the user is created or when SMS is enabled.
• Verbal or written requests: we confirm the contact is 18+ and record date of birth (or another age attestation we accept) before enabling SMS.
• Text keyword opt-in (START): before completing enrollment, we collect date of birth (or confirm an existing verified birthday on file) and proceed only if the person is 18+.

2. How consent is collected

GomezTek only texts a mobile number after the person (or their authorized business contact) clearly opts in. We do not buy phone lists for this program. Consent is collected in one or more of the following ways:

2.1 Website or online contact form

When someone submits a phone number on gomeztek.com, mesaos.com, or a GomezTek hosted support / demo form, they must provide date of birth (to confirm they are 18+), then actively agree to receive SMS support messages. The form includes the disclosure language shown in the example below before submit. Providing a phone number alone is not treated as consent unless the SMS checkbox (or equivalent affirmative control) is selected and age verification passes.

2.2 Verbal opt-in on a support call

When a caller contacts GomezTek support and asks for follow-up by text, our team confirms the person is 18+, records date of birth, confirms the mobile number, and obtains express verbal consent to send support SMS from (888) 621-MESA. We record that the consent was given (who, when, which number, birthday verification, and that the disclosure was stated).

2.3 Written request (email or signed paperwork)

Someone may email [email protected] or sign an order / support form that includes date of birth and the SMS disclosure, requesting support updates by text to a stated mobile number. That written request is treated as opt-in for support messaging only when the person is confirmed to be 18+.

2.4 Account or support enrollment

During MesaOS / GomezTek account setup or support enrollment, an authorized user must provide date of birth (18+ only), may provide a mobile number, and accept the SMS support disclosure in the product or enrollment flow. Consent applies to that person for customer care messages related to their account or tickets.

2.5 Text keyword opt-in

Someone may text START (or another published opt-in keyword we communicate) to (888) 621-MESA. We complete enrollment only after verifying they are 18+ (date of birth on file or collected), then reply with confirmation that they are opted in for GomezTek support SMS, plus HELP and STOP instructions.

3. Website consent example (what the consumer sees)

Below is the interactive example of the disclosure used when collecting a mobile number for support SMS on the web. Date of birth is required for age verification. Checking the box and submitting is how website consent is given for adults 18+.

4. What we send after opt-in

• Support ticket status and follow-up messages
• Scheduling or callback coordination
• Service notices related to an open support request or account issue
• One-time confirmation after opt-in, and responses to HELP / STOP

We do not use this number for mass promotional advertising. Marketing texts, if ever offered separately, would require a separate, clear opt-in.

5. How to opt out or get help

• STOP: Reply STOP to any GomezTek support text to cancel SMS. You will receive a confirmation and no further support texts unless you opt in again.
• HELP: Reply HELP for help, or email [email protected], or call (888) 621-MESA.
• You may also ask us in writing (email) to remove your number from SMS support.

6. Privacy and terms

How we handle personal information, including phone numbers and date of birth used for age verification and support, is described in our Privacy Policy. Use of our websites and services is also subject to our Terms of Service. Mobile information is not sold or shared with third parties / affiliates for marketing or promotional purposes. Service providers that help us deliver SMS (for example a messaging platform) process numbers only to send the messages you consented to receive. Date of birth is used to confirm you are 18+, not for marketing.

7. Contact

Questions about SMS consent or this page: [email protected] · (888) 621-MESA · (888) 621-6372.

Company sites: gomeztek.com · mesaos.com.